All about BT Answer 1571 voicemail
What is BT Answer 1571?
BT Answer 1571 is an answering service that answers calls when you're away from the phone or engaged on another call. You'll know there's a new message in your mailbox because of the stutter dial tone on the line. This service also includes the following features:
- Record your own personal greeting for callers to hear, changing it as often as you like
- Stores up to 20 messages
- Messages stored for 60 days or 20 days if you've listened to them
- Access your messages when you're away from home. All you need to do is set a PIN by choosing option 3 on the 1571 menu. Then to check your messages when you're out and about, just dial your home number, press star, then enter your PIN when 1571 answers the call
How much does it cost?
BT Answer 1571 costs £2.25 a month.
How do I get BT Answer 1571?
To order BT Answer 1571, please go to www.bt.com/callingfeatures and click the Change your calling features button or simply dial 1571 from your home phone.
You can also manage all your calling features (including ordering, cancelling and upgrading) via My BT. Log in or sign up now.
How do I get it?
You can easily add or remove Calling Features online >
How do I know if I have a new message?
When you have a new message you will hear an interrupted dial tone on the phone line. You then simply dial 1571 to hear it.
How many messages can BT Answer 1571 store?
BT Answer 1571 will store up to 20 messages at any one time. The messages will be stored for 60 days or 30 if you've already listened to them, after which they will automatically be deleted.
How do I record a personal greeting on my line?
- Dial 1571 from your home phone
- Press '2' from the main menu to set a personal greeting
- Then press '1' to record a personal greeting or 2 to choose the standard greeting
- After pressing '1', you'll be able to record a greeting after the tone. Press square (#) to finish
- You'll be able to listen to what you've recorded before deciding whether to use it, or to record another version. To cancel recording and return to the greeting menu, press star (*)'
How do I cancel BT Answer 1571?
You can easily cancel 1571 online. Go to www.bt.com/callingfeatures and click the Change your calling features button. This will start an online order process. Put in your home number and postcode and confirm you're the BT account holder to continue.
The next screen will show any calling features that are currently on your line. To cancel 1571, scroll down and click the "Remove my Messaging Feature" radio button.
Click Continue to complete the cancellation order.
You can also manage all your calling features (including ordering, upgrading and cancelling them) at www.bt.com/mybt.
How do I know when I've got BT Answer 1571 on my line?
After ordering, BT Answer 1571 will be in place within two working days. You can check whether it is on your line by dialling 1571 and listening for the BT Answer mailbox greeting.
How do I access my BT Answer 1571 messages?
Once the service is activated, simply dial 1571 from your home phone for your BT Answer 1571 mailbox.
How can I pick up my messages when I'm away from home?
Dial 1571 from your home phone and select Option 3 to choose your own personal 4 digit PIN.
When you're away from home (in the UK or abroad) dial your home number and wait for 1571 to answer. Then press the * key and enter your PIN to access your messages.
How does the BT Answer 1571 Message Alert work?
If you miss a call because you're on the phone or using a dial-up internet connection, BT Answer 1571 will take a message and ring you shortly after you've hung up or logged off and tell you that you have a message.
What happens if my BT Answer 1571 mailbox is full?
Callers hear the message: "Sorry, this mailbox is full, it cannot accept any more messages."
And when you dial 1571 you'll hear: "Welcome to BT Answer. BT Answer is completely full. Please delete any unwanted messages".
How do BT Answer 1571 and Call Diversion work together?
When you have both Call Diversion and BT Answer 1571 and choose to activate Call Diversion, you will not hear the usual interrupted dial tone to indicate that the diversion is active. You'll only hear a change in dial tone when there is a new message on BT Answer 1571.
Does BT 1471 update when a call is answered by BT Answer 1571?
BT 1471 will update in the normal way if:
- BT Answer 1571 picks up the call when there is no reply
- you have Call Waiting active and are engaged on a call but choose not to take the second call
However, please note that 1471 won't update if a call switches to BT Answer 1571 when the line is busy.
BT Answer 1571 knocks me off the internet. How can I stop this?
If you find that BT Answer 1571 sometimes disconnects you from the internet, make sure you retrieve all your BT Answer 1571 messages before connecting. Then, either save or delete your messages.
What's the maximum length of time for a single message?
The maximum length of time for a single message is two minutes.
I've deleted a message by mistake, can I get it back?
Unfortunately once the message has been deleted, there's no way of retrieving it.
If I set up a Reminder Call and choose not to answer it, does the Reminder Call divert to my BT Answer 1571 service?
If you have BT Answer 1571 and you set up a reminder call and then don't answer it, the call will not be diverted to the answering service.
How does Call Waiting work with BT Answer 1571?
If you have BT Answer 1571 and are on a call when a new incoming call arrives, an intrusion tone will advise you that a new call is waiting. The caller will hear the Call Waiting announcement, and, if you decide not to take the new call, after 21 seconds it will be diverted to the BT Answer 1571 service.
Is my alarm system compatible with BT Answer 1571?
Some social alarm and burglar alarm equipment may not be compatible with BT Answer 1571. Please check with your alarm supplier.
Can callers hear different personalised greetings?
No. Callers will hear the same greeting regardless of whether the line is busy or unanswered.
Can I change the amount of rings before BT Answer 1571 kicks in?
Unfortunately you can't change this.